Skip to main content

Enterprise Edition

Starting from the version 2.0, UniLink ships two versions of its software. The community edition is MIT licensed, and an enterprise edition is available under a proprietary license. Both software versions are built from a single Github repository.

While the community edition will always remain free and open-source, the enterprise edition is the effort to sustain both the offerings and UniLink as a commercial business. This model has been derived from other commercial open-source companies like Gitlab, Mattermost, Metabase, etc.

Differences between Community and Enterprise editions​

The community edition of UniLink has all the relevant customer communication features that a growing business requires. At the same time, the enterprise edition contains proprietary features such as customizable dashboards, SLA Management, agent scheduling software, IP blocklisting, etc., suited for larger organizations.

While the source code for both editions is open to the public in our Github repo, all the /enterprise folder contents are copyrighted.

Choosing the right edition​

We recommend you download and install UniLink Enterprise Edition so you can upgrade to a paid tier in the future without having to reinstall UniLink.

Enterprise Edition​

  • Take advantage of all UniLink features
  • The complete source code is visible and auditable
  • All features of the community edition are available without a subscription
  • Direct Support Options
  • Easily upgrade to paid features in the future.

Community Edition​

  • The complete source code is visible and modifiable.
  • Paid features aren't accessible
  • Community Support Only
  • Will require a migration to Enterprise edition to add paid features in the future.