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UniLink is an open-source customer engagement suite built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. UniLink is designed not only for a great customer experience but also to improve your support team's productivity and provide them with actionable data.

You can integrate your UniLink account with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, etc. You can view all of your conversations from different channels on one dashboard. This helps in reducing the time and friction involved with switching between multiple tools.

You can manage your conversations and collaborate with your team on the go with UniLink mobile apps (available for Android and iOS).

In this user guide, we’ve explained the features, capabilities, modes of operation, and step-by-step procedures for easily using the UniLink platform.





Mobile app


Compatibility and Requirements

Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.

BrowserMinimum version
Mozilla Firefox52
Google Chrome57
Apple Safari14.1
Microsoft Edge16

To see the supported mobile OS versions for the mobile app, see the table below.

OSMinimum version
AndroidAndroid 5.0
iOSiOS 11.0

Next Steps

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  • You use the Search function (ctrl/cmd + k) if you’re looking for specific answers.
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Let us know if you face trouble in using our docs!