Applications

Under the Applications tab, we've already set up Dialogflow. This application will allow you to create automated responses in your conversation window. This way, you can let the bot handle the questions before handing them off to a customer service agent.

On the UniLink home screen, go to 'Settings' -> Applications. Click on Configure button against Dialogflow.

The following window opens up. Click on the "Add a new hook" button on the right hand top side of the screen.

A new screen opens up where you can enter the Dialog flow ID and Key file that you already have registered.

Field Name	Value	Remarks
Dialogflow Project ID	Give a name for your project
Dialogflow Project Key File	Give the key file name
Select Inbox	Select the inbox from the drop down list to which you want to associate this project	eg: select 'User Documentation' Inbox